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PROPERTY SALES

PACKAGES

STANDARD LISTING

Perfect for family homes, apartments & investments.

PACKAGE INCLUDES

  • Nationwide exposure on major portals

  • Rightmove & Zoopla premium listings

  • Professional photographer

  • 2D floor plan & virtual property tour

  • Print & digital marketing material

  • Viewings & feedback handled by us

  • Offer negotiation/proactive sales progression

PRESTIGE LISTING

Recommended for larger houses, rural homes & coastal properties.

PACKAGE INCLUDES

  • Standard listing features plus;

  • Drone property video/photography*

  • Rightmove featured listing

  • Website featured listing

  • Exclusive property blog post

*Subject to any flying restrictions

ABOUT US

ABOUT HARDING LAITY

We provide professional support to those who value the services of an agent throughout the process of buying and selling property in Cornwall.

Our aim is to provide them all with a positive experience which is why our team have been nurtured to achieve results.They are able to speak with honesty and authority rather than resorting to cliché, and are proud of what they do.In an industry that’s continually changing, people choose Harding Laity to experience the personal approach.

CONTACT US
hello@hardinglaity.com
Wadebridge
+(44) 01208 813874
Unit 1a The Cedar Barn, Eddystone Road, Wadebridge, PL27 7AL
St. Ives
+(44) 01736 794931
Royal Square, St Ives, TR26 2ND

MEET THE TEAM

RICHARD

DIRECTOR

Richard has extensive management experience across the finance, property and energy sectors.As the Managing Director of Harding Laity, he can often be found sat at his desk conjuring up new ideas or found wandering around the office on the phone!


CANDICE

MANAGER

Candice keeps the wheels in motion managing the team on a daily basis, ensuring customer service is tip top and sales progressions are running smoothly.With extensive knowledge of Wadebridge, you’re likely to speak to Candice when buying or selling in the area.

KAREN

SALES NEGOTIATOR

ST. IVES

Karen is passionate about St Ives, its people, history and architecture.With her experience and NAEA qualifications, she takes pride every day in providing the best possible service for our clients.

ANDREA

SALES NEGOTIATOR

ST. IVES

Andrea's experience in buying and selling her family property inspired her to train as an Estate Agent in St Ives.She is a qualified member of the NAEA and is devoted to serving all of our clients and their properties.

JACQUELINE

APPRAISALS MANAGER

WADEBRIDGE

Jacqueline’s diligence is second to none and she is passionate about customer service with a high level of care.Should you wish for an honest appraisal of your property, you need look no further.

VAL

SALES NEGOTIATOR

ST. IVES

Val is a strong negotiator and was a Property Manager in residential lettings prior to moving into sales.With a shared passion for interior design, Val uses her skills on a daily basis when creating property particulars and liaising with clients.

MADELINE

MARKETING ASSISTANT

WADEBRIDGE

Madeline has a strong passion for digital marketing combined with a love of Cornwall, having grown up in the picturesque coastal town of St Ives.When she's not marketing your property you can find her exploring the culinary delights that the county has to offer!

LILY

ADMINISTRATOR

WADEBRIDGE

Lily's day to day admin duties keep things running nice and smooth. Clients say her calls brighten their day!Being born in Cornwall means she knows all the best locations to discover around the county.

TERMS AND

CONDITIONS

TERMS AND CONDITIONS

www.hardinglaity.com is a website owned and managed by Harding Laity Estate Agents Ltd registered in England under the number 07298301.Our Registered Office is: 18 Callywith Gate, Launceston Road, Bodmin, Cornwall, PL31 2RQ and our VAT number is 287120012.When you use www.hardinglaity.com you must be aware of the following terms and conditions and observe them at all times:1. The copyright to this website and all other intellectual property rights relating to it (including all text, graphics, code, files and links) belong to Harding Laity Estate Agents Ltd. You must not copy, transmit or store (in whole or in part) the content of this website without our written permission.2. All registered trademarks of Harding Laity Estate Agents Ltd and/or its Subsidiary Companies may not be used or copied without our written permission.3. Due to the nature of the internet from time to time, we may experience technical difficulties. As such, we cannot guarantee your access will always be error-free and we cannot be held accountable for any disruption to our service.4. The information provided on this website is for general interest only. It does not constitute specific advice and we do not accept any liability if you suffer any loss as a result of using this website or relying on any information provided on it.5. If you chose to signup with www.hardinglaity.com you will be asked to create a password. This password must be kept confidential. You will be responsible for all activity that is carried out using this password. If you suspect someone else knows your password you are strongly advised to visit your My Account section and change it.6. If Harding Laity Estate Agents Ltd has reason to believe that there is a breach of security or misuse of the www.hardinglaity.com site, we may require you to change your password or we may suspend your account.7. www.hardinglaity.com may not be used in any of the following ways:
- To circulate any unlawful, libellous, abusive, threatening, harmful, or objectionable material.
- To promote information or material that constitutes a criminal offence.
- To obtain unauthorised access to other computer systems.
- To interfere with another’s use of www.hardinglaity.com.
- To break any laws concerning public telecommunications networks.
- To disrupt any networks or web sites connected to www.hardinglaity.com.
- To make, transmit or store electronic copies of copyrighted materials without the permission of the owner.
8. While Harding Laity Estate Agents Ltd tries to ensure that all material included on the www.hardinglaity.com site is correct, it cannot accept responsibility if this is not the case. Harding Laity Estate Agents Ltd will not be responsible for any errors or omissions.9. www.hardinglaity.com may feature links to other websites which it does not necessarily endorse and therefore any use of these sites is at your own risk. Harding Laity Estate Agents Ltd will not be held accountable for 3rd party website content.10. www.hardinglaity.com may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms of use.11. These terms of use and any claim based upon the use of this website shall be governed by the laws of England and you agree to submit to the exclusive jurisdiction of the English courts.12. By using the Harding Laity Estate Agents Ltd website you agree to be bound by these terms. If you don’t agree with the terms listed here please don’t use the website.COPYRIGHT STATEMENTThe material featured on, and accessible from, www.hardinglaity.com is owned by Harding Laity Estate Agents Ltd and is protected by copyright, trademarks, database and other intellectual property rights. As such the following restrictions must be adhered to:- The downloading of material (including all text, graphics, code, files and links) for anything other than private use is strictly prohibited.- You may retrieve and display content from www.hardinglaity.com on a computer screen, and store such content in electronic form on disk, however, you must not display or store such content on any other storage device connected to a network.- You may print www.hardinglaity.com content for your own personal use. Printed content used for commercial purposes is prohibited. You must keep intact all and any copyright and proprietary notices.- For whatever reason, you may not reproduce, modify, copy, republish, distribute or store (in whole or in part) any material (including all text, graphics, code, files and links) featured on the www.hardinglaity.com site, even if you have printed the content.- The names, images and logos identifying Harding Laity Estate Agents Ltd or any of its subsidiaries and their products and services are subject to copyright, design rights and trademarks of Harding Laity Estate Agents Ltd. No user will have any licence or right to use any trademark, design right or copyright of Harding Laity Estate Agents Ltd or any of its subsidiaries.PROPERTIES FEATURED ON www.hardinglaity.comHarding Laity Estate Agents Ltd does not accept property listings directly from customers. If your property is displayed on our site this is because you have appointed an agent of the Harding Laity Estate Agents Ltd to sell your property.Property details do not comprise personal data as defined by the Data Protection Act.Harding Laity Estate Agents Ltd and any subsidiaries are governed by and adhere to the Property Misdescriptions Act 1991 and the Estate Agents Act 1979.At Harding Laity Estate Agents Ltd we’re always looking for ways in which to improve the usability of our site.If you’re having difficulty accessing the www.hardinglaity.com website in any way, please email hello@hardinglaity.com and we will seek to assist you.

CODE OF PRACTICE

Harding Laity is a member of The Property Ombudsman and abides by their code of practice. Further information can be obtained on their website. Our In-House Complaints Procedure can be found here.

CONTACT INFORMATION

Owner and Data Controller:
Richard Yeo – Harding Laity, Callywith Gate Industrial Estate, 18, Launceston Rd, Bodmin PL31 2RQ, United Kingdom

Complaints

Procedure

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?

  • We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.

  • We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.

  • If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.

  • We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.

  • If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks has elapsed since the complaint was first made) you can request an independent review from The Property Ombudsman without charge.

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
+44 (0)1722 333 306
admin@tpos.co.uk
www.tpos.co.uk

Please note the following: You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case. The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

PRIVACY

POLICY

PRIVACY POLICY

Effective Date: January 2021Personal Data collected for the following purposes and using the following services:Analytics
Facebook Ads conversion tracking and Google Analytics
Personal Data: Cookies and Usage Data
Contacting the User
Contact form
Personal Data: address, city, country, email address, first name, last name, phone number and Postal code
Displaying content from external platforms
Google Fonts
Personal Data: Usage Data and various types of Data as specified in the privacy policy of the service
Youtube Video
Personal Data: Cookies and Usage Data
Customer Relationship Management (CRM)
Jupix Property Management Software
Personal Data: Email address, First name, Last name, Phone number, Address, Country
Interaction with live chat platforms
Facebook Messenger Customer Chat
Personal Data: About Me, Cookies, Data communicated while using the service and Usage Data
Managing contacts and sending messages
MailChimp
Personal Data: address, country, email address, first name, last name and phone number
Remarketing and behavioural targeting
Facebook Custom Audience
Personal Data: Cookies and email address
Facebook Remarketing
Personal Data: Cookies and Usage Data

YOUR DATA

Personal data will be processed in line with data protection legislation and our Privacy Policy. We are legally obliged to securely retain personal information for up to 6 years.

CONTACT INFORMATION

Owner and Data Controller:
Richard Yeo – Harding Laity, Callywith Gate Industrial Estate, 18, Launceston Rd, Bodmin PL31 2RQ, United Kingdom

COVID-19 POLICY

Following the Government’s guidance updated on the 28th January 2022, we are delighted to be able to arrange in person appointments for viewings and appraisals. We will, of course, be adhering to the government guidance and will continue to offer virtual viewings and virtual appraisals if preferable.The safety, health and well-being of our employees and customers is still our number one priority, but we appreciate that we have a duty of care to our clients. We are operating to our usual office hours and our offices are open for business as usual.Please click here to view the full Government COVID-19 Advice for property sales.

Working Safely during Covid-19

We have taken this opportunity to provide you with our own policy to ensure our usual service can be offered safely, and with minimal risk to all parties concerned. Our policy is in line with the latest Government guidance.If property occupiers, viewers, or those wishing to book a market appraisal have had symptoms of Covid-19, or anyone within the same household has experienced any symptoms within the past 14 days, we will require proof of two negative lateral flow tests taken 24 hours apart from the 6th day of the isolation period. We will not be able to see you in our offices or arrange any appointments until then.We will strictly adhere to the following when carrying out all appointments:

Appraisals

When preparing for an appraisal, property occupiers should ensure all internal doors are open to minimise contact with door handles and ensure there are windows open in each room to ensure good ventilation is maintained.When visiting our representative will be required to use hand sanitiser or hand wipes before entering the property.Face coverings may be worn by parties if required, this down to the discretion of the property occupier and the representative.

Viewings

Those wishing to view property will be provided with a virtual viewing where available to ensure they are serious; this will minimise the number of people entering each property to keep our clients and staff safe.When a viewing is scheduled, property occupiers should ensure all internal doors are open to minimise contact with door handles and ensure there are windows open in each room to ensure good ventilation is maintained.Viewers are asked not to touch anything in the property during the viewing.Face coverings may be worn by parties if required, this down to the discretion of the property occupier, the viewer and the representative.

Greeting viewers and other people in attendance

When arriving at a property, our representative will introduce themselves as they normally would, but we advise not to shake hands.We will also not allow the touching of elbows.

During appointments

Our representative will not share pens, paper, or any other objects with anyone in attendance during appointments. When carrying out viewings they will also ask viewers not to touch anything within the property. No food or drink will be permitted to be taken into a property. Under no circumstance will the use of toilets be allowed.

Ending appointments

Weather permitting, our representative will hold all end of appointment discussions outside of the property, maintaining social distancing. If it is raining these will take place in the largest room in the house, or if the house is very small they will ask to do this over the telephone later that day. Feedback from viewings will be provided to the property owner either by phone or email as soon as practically possible after the appointment.

After the appointment

After viewings, we advise property occupiers wait at least an hour before entering the property after a viewing has taken place to ensure a good amount of airflow and to allow the representative to ensure everything is on order before they leave. Although our representative will try to ensure nothing is touched by the viewers, and will inform them if it is by accident, we do advise wiping down door handles and hard surfaces.

Harding Laity Contractors

We contract work to trusted outside organisations for property videos, photography, floor plans and EPC assessments. All our contractors are aware of our Covid-19 safety policy and will adhere to our guidance, in addition to their own company policy. Where their own policy is available, we will supply you with a copy before arranging any appointments for them to visit your property.

Harding Laity Risk Assessment

A copy of our COVID-19 Risk Assessment Notice applicable to the structure of our business and the services which we provide is displayed in our offices.